Then we made three crucial decisions. First, we decided to work together as a collaborative system, aligned around a standardized set of goals, processes and strategies, rather than as individual organizations and government entities each trying to chip away at the problem. Today, more than 100 entities in the Houston area are working together and combining their efforts and resources to move the needle on reducing homelessness. Our collaboration includes using a centralized database to capture information and track the service needs of people experiencing homelessness and using a standardized assessment to determine which housing and/or service interventions best suit each household.
Second, we embraced the data-proven best practices of Housing First, a strategy focused on getting individuals and families out of homelessness and into permanent housing before helping them address any other problems. We do this via voluntary wraparound support services, e.g., mental health or substance abuse counseling, health care, job training and so on. The services help keep the person housed, and the housing is what makes the services effective.
Third, we housed the most vulnerable people first. When the average person sees someone experiencing homelessness and struggling with mental illness, they assume that individual is dangerous or needs hospitalization. Our experience is that most of these folks stabilize in housing with the appropriate level of services.
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Treating people with dignity and respect, just that goes a long way. Houston is looking like a good test case for holistic solutions.
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