“Over the last couple of years, we’ve actually been removing labour from the stores, I think with the hope that equipment could offset the removal of the labour,” Niccol said. “What we’re finding is that wasn’t an accurate assumption with what played out.”
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Starbucks at least thinks the human touch is needed. And besides, who is behind the rush to AI and robots? Maybe people who will make $ off of AI and robots? Does society really need this change?
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